Customer service

 

Welcome to Merchworld

On Merchworld you buy artists official merchandise and other related products. We're located in Vänersborg, Sweden and all orders are shipped from here. If you have questions regarding your order or have any other inquiry please feel free to contact our customer service.

 

Contact us

E-mail: info@merchworld.se

Telefon: +46521 – 48 00 20

 

Want to return your product? Read here.

Download the return form here. Fill out and print.

Then send an email to returns@merchworld.se and explain why you want to return your product. Please attach your receipt.

Then return the product together with the receipt and the return form to this address:

Merchworld AB

Tenggrenstorpsvägen 15A

462 56 VÄNERSBORG

SWEDEN

 

Return policy

Swedish law is applied, according to the right of reclamation and returns (see Konsumentverkets homepage for more information).

You have the right to return a product, and receive a full refund or exchange the product, within 14 days from receiving the goods. If you change your mind about a product you must contact our Customer service within this time. Merchworld is unable to take back products that have been processed or used. Sound and image recordings (CD:s and DVD) will not be taken back if the seal is broken or wearing is apparent. There are no refunds for items on sale. However, you will have the option to exchange items purchased on sale.

When returning or exchanging a product you pay for the shipping cost. Refunds take up to 30 days to process.

If the product is defect, damaged, or if the return is due to a mistake made by Merchworld we will in this case bear or reimburse the delivery cost. Please report the reclamation to our Customer service before returning the product.

 

Delivery

All shipments are sent by Posten Sverige AB. The order will be sent to the address given in your personal profile. Please check that this address is correct at point of checkout.

Estimated delivery time is 10-15 business days. (Unless clearly stated otherwise on the webstore). Everything available on the webstore is guaranteed in stock.

We will charge 15 EUR for declined items. (E.g. if you refuse to sign or pick up your order at your pick-up point). If You change your mind about your order contact our Client Service immediately. Remember you still have to collect your package and return it back to us. Declined items are not included in Swedish law according to the right of reclamation and returns.

Damaged goods shall be reported at the pick-up point. If you notice the damage after receiving the package please contact our Client Service. When returning it you are responsible for the goods.

Our shipping costs:

  • Sweden: 39 SEK (Cash on delivery 50 SEK extra)
  • Europe: (0-1 kg) 7 EUR
  • Countries outside Europe: (0-1 kg) 10 EUR

There is an additional cost on 15 EUR for shipping larger orders outside Europe. 

 

Safe e-shopping

You have the following options:

  • Cash on delivery (Sweden only)
  • Credit card (Mastercard/Visa)
  • Klarna Invoice (Sweden)
  • Paypal

Cash on delivery is only an option within Sweden. When ordering you will receive a confirmation and tracking number by mail or text message. When delivered you will be required to pay for the order at your local pick-up point. Posten AB will charge an additional fee of 50 SEK for this service.

When using credit card you pay immediately at checkout. Orders over the value of 100 EUR will receive a tracking number by mail if desired. When the package arrives you pick it up at your local pick-up point. All other orders are sent with postal mail.

All information concerning your credit card is encrypted and secured with specific technology through Auriga AB. Merchworld reserves the right to cancel, hold on to, or further investigate an order of suspicion (at our disgretion), even if delivery time is affected. Merchworld can also demand that you confirm the order separately by mail sent to the invoice address before your order is delivered.

 

Are you an artist and want to print your own tshirts and sell them online?

We design, print, warehouse and sell merchandise online for artists and other clients. You find more information on print.merchworld.se or contact info@merchworld.se and we get in touch!